Siti Ijel, Hi it's lisvet with the Hardship Relief Program. We tried reaching you at your home 'P764253698472803anca Schenectady NY 12345' and did not hear back... I'm not sure if you've spoken to an assigned agent yet, but I do see that you're pre-approved for our Hardship Program, so what I'm going to do is keep this in a pending status. Please give me a call between the hours of 10am and 8pm EST, so we can go over the details. My number is: 1-888-393-2405, Thank you, lisvet leguss - Hardship Relief Program
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